Terms of Service

1. Agreement to Terms

Welcome to RepMessages. These Terms of Service ("Terms") govern your access to and use of the RepMessages website, applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

Please also review our Privacy Policy, which describes how we collect, use, and share information about you when you use our Services.

2. Eligibility

You must be at least 13 years old to use RepMessages. If you are under 18, you represent that you have your parent or guardian's permission to use the Services. By using our Services, you represent and warrant that you meet these eligibility requirements and that you have the legal capacity to enter into these Terms.

3. Account Registration

To access certain features of our Services, you must create an account. When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or no longer current.

4. Description of Services

RepMessages provides a platform that enables users to:

• Identify their elected representatives at federal and state levels
• Generate personalized messages, letters, and phone scripts
• Send physical mail to elected officials through our mail delivery service
• Access contact information for elected officials
• Track their civic engagement history

5. Credits, Subscriptions, and Payments

5.1 Credit System

RepMessages uses a credit-based system. Digital credits are used for generating phone scripts and email templates. Mail credits are used for sending physical letters. Credits are non-transferable and have no cash value.

5.2 Subscriptions

Subscription plans automatically renew at the end of each billing period unless cancelled. Digital credits included in subscription plans reset monthly and do not roll over. You may cancel your subscription at any time through your account settings or by contacting support.

5.3 Payments

All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees. All fees are in U.S. dollars and are non-refundable except as expressly set forth in these Terms.

5.4 Refunds

Purchased mail credits are non-refundable once a letter has been submitted for delivery. If a letter fails to be delivered due to our error, we will provide a replacement credit. Subscription fees are non-refundable, but you will retain access to your subscription benefits until the end of your current billing period.

6. Acceptable Use Policy

You agree to use RepMessages only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Send messages containing threats, harassment, hate speech, or illegal content
• Impersonate another person or misrepresent your identity or affiliation
• Send spam, bulk unsolicited messages, or automated messages
• Use the Services to engage in any illegal activity
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Services or servers
• Circumvent any access or use restrictions
• Use the Services to collect information about other users without consent
• Resell or redistribute the Services without authorization

We reserve the right to suspend or terminate your account and refuse any current or future use of the Services for violations of this policy.

7. User Content

You retain ownership of the content you create using our Services, including messages and letters. By using our Services to send messages, you grant us a limited license to:

• Process and deliver your messages to the intended recipients
• Store your message history for your records
• Use anonymized, aggregated data to improve our Services

You are solely responsible for the content of your messages. We do not review or edit the content of messages before delivery, and we are not responsible for the content or accuracy of user-generated messages.

8. AI-Generated Content

RepMessages uses artificial intelligence to help generate message drafts. AI-generated content is provided as a starting point and may require editing. You are responsible for reviewing and approving all content before sending. We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content. You should verify any facts, statistics, or claims before sending messages.

9. Physical Mail Delivery

When you use our mail delivery service:

• We print your letter and mail it via USPS or equivalent postal service
• Delivery times are estimates and not guaranteed
• Your name and return address will appear on the envelope as the sender
• We are not responsible for delays, losses, or damages caused by postal services
• We reserve the right to refuse to send mail that violates our Acceptable Use Policy

10. Intellectual Property

The RepMessages name, logo, website design, and all content created by us (excluding user content) are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.

11. Third-Party Services

Our Services may contain links to or integrate with third-party websites and services. We are not responsible for the content, privacy policies, or practices of third-party services. Your use of third-party services is at your own risk and subject to their terms and conditions.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

• Warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy of representative contact information
• Warranties that your messages will be received, read, or acted upon by representatives

RepMessages is an independent service and is not affiliated with, endorsed by, or connected to any government entity or elected official.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPCONNECT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless RepConnect and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) the content of any messages you send through our Services.

15. Termination

You may terminate your account at any time by contacting us at support@repconnect.com. We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease. Unused credits are forfeited upon account termination.

16. Dispute Resolution

Any disputes arising from these Terms or your use of the Services shall be resolved as follows:

• Informal Resolution: Before filing any formal claim, you agree to contact us at support@repconnect.com to attempt to resolve the dispute informally.
• Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
• Class Action Waiver: You agree to resolve disputes with us on an individual basis and waive any right to participate in class actions.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to conflict of law principles.

18. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RepConnect regarding your use of the Services and supersede all prior agreements and understandings.

21. Contact Us

If you have any questions about these Terms of Service, please contact us at: