Privacy Policy

Introduction

RepMessages ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using RepMessages, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Contact Information: Name, email address, and mailing address
• Account Credentials: Email and encrypted password
• Location Data: Address or geographic coordinates used to identify your elected representatives
• Payment Information: Processed securely through Stripe; we do not store your full credit card details
• Communication Content: Messages you compose to send to your representatives

Automatically Collected Information

When you access our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Identify your elected representatives based on your location
• Generate and deliver messages to your representatives on your behalf
• Process payments and manage your account
• Send you service-related communications and updates
• Improve our services and develop new features
• Respond to your inquiries and provide customer support
• Detect and prevent fraud or abuse

Message Delivery and Content

When you use RepMessages to contact your representatives:

• Physical Mail: We print and mail your letters through our postal service partners. Your name and return address will appear on the letter as the sender.
• Email: We send emails on your behalf through our email delivery system. Your name will appear as the sender, and the email will be sent from RepMessages's servers to the representative's office.
• Phone Scripts: We provide talking points; you make calls directly to representative offices.

We retain copies of your message history to provide you with a record of your civic engagement and to improve our services.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Your Consent: When you direct us to send messages to representatives, your name and address are included as the sender.
• Service Providers: We work with third-party providers (payment processors, mail delivery services, hosting providers) who assist in operating our services.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, secure authentication protocols, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We retain message history to provide you with a record of your civic engagement. You may request deletion of your account and associated data at any time by contacting us at support@repconnect.com.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@repconnect.com.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at support@repconnect.com.

Children's Privacy

RepMessages is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@repmessages.com, and we will delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: